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Why you should answer when you get a call from Kela

Kieliversiot | 24.6.2021
Like most of us, you probably hesitate to pick up when you get a call from an unknown number. However, if the call is from a number with an 020 prefix, you should answer, because it could be from Kela.
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4 good reasons to answer a call from Kela

  1. Calling you is the quickest way for us to get the additional information we need from you. By providing us the needed information over the phone, you can help us process your application faster. Someone from Kela may ask you to for example provide an estimate of your income or supply additional supporting documents. We may also call you if we find that you could be eligible for a longer benefit payment than you applied for.
  2. At the start of the call, we will ask you a few questions to confirm your identity. If you wish to make sure that the call is from Kela, you can ask a specific question in return about your own situation. For example, you could ask the exact time at which you sent your application.
  3. No need to stress when you get a call from Kela We will only call you if we need more information about your situation in order to review your application. It’s in both of our interest to get your benefit issues sorted out as quickly as possible. Also, don’t hesitate to ask if you have something specific in mind.
  4. Don’t worry if you’re too busy to pick up If you’ve authorised us to use online messages to contact you, we will send you a request for further information via the OmaKela e-service. You should consider adopting the message function, because you too can use it to provide additional information to your application. If we cannot reach you by phone or via OmaKela, we will send a letter to your home address.
  • Mistä haluaisit lukea?

    Ehdota juttuideaa Kelan Elämässä-median toimitukselle.